FAQ

Yes, we recommend you book at least one week in advance, 2 weeks in advance for double treatment in our very popular double treatment room and 4 weeks in advance if you are seeking a group booking.

We take mastercard, visa and debit card, paypal and cash.

We require you arrive 15 minutes early to your scheduled appointment. This will allow you time to relax, complete any necessary paperwork and have a one on one consultation with your Therapist to cover any possible contraindications and to directly tailor the treatment to you. A late arrival may reduce your treatment time.

We understand that plans change, so if you need to cancel your reservation please contact us at least 24 hours prior to your appointment time. After that time, a 50% cancellation fee will be charged. No Show appointments are charged at 100% of treatment fee.

There is parking under the Landmark building or along the beach strip. Or you can park in the free council carpark in Mooloolaba and it’s a short walk to Waterfall Spa.

Your appointment at the Spa is “your time” so wear comfortable clothing so you can relax. Most treatments will require you to disrobe. We supply disposable underwear depending upon your treatment. If you are having a pedicure we strongly suggest open toe shoes.

You can book a Spa Package every day except for Sunday (as we are closed). As the weekend is our busiest time, we suggest you book at least 4 weeks minimum in advance for this package.

Group bookings start from 3 or more clients, always subject to treatment room availability.

Guests can wear anything they feel comfortable in and which can be removed easily removed if they are experiencing a relaxing or remedial spa treatment.

The Spa can provide a cheese and fruit platter, and chocolates if pre arranged during the booking process.

All prices of our packages can be found by clicking here.

To secure the day and time of your Spa Wedding party, we require a 20% deposit at the time of booking. Once this payment has been received and cleared, your booking will be confirmed by email. In paying the deposit you have agreed to Waterfalls Day Spa terms and conditions.

The total spa package fee is required at least 14 days prior to the event. This enables us to secure the staff, equipment and product required for your wedding spa party.

If there is a cancellation with at least 14 days’ notice, you are entitled to a refund of all moneys paid, excluding the deposit. If less than 14 days’ notice is received only 50% of the total monies paid will be refunded, excluding deposits.

We are happy to discuss with you a package that would suit the bride to be and her bridal party. Please call and speak with the Spa Manager within business hours on 5444 3050 and we will help you tailor a spa party.