Day Spa Terms & Conditions

Mooloolaba Day Spa Etiquette

Our goal is to ensure your complete satisfaction while retreating in our beautiful Mooloolaba Day Spa. Below is information about simple Day Spa etiquette to help you make the most of your time with us.

First Visit:

For your first visit, and for your first Facial or Body treatment, allow 15 minutes extra to fill out your personal profile and undertake a complete consultation. If possible, allow extra time before your appointment to relax and unwind. The more relaxed you are at the start of your service, the more rejuvenated you will feel afterward.


Your privacy and comfort are of the utmost importance. For all Body treatments we provide disposable wear. We recommend that you schedule your next appointment prior to leaving The Waterfall Day Spa Mooloolaba to guarantee your service when you need it. Services for spa packages or groups may require bookings further in advance than services booked individually. Treatments can be customized to individual needs and may differ occasionally.

Payment Methods:

Please note we accept Credit/Debit Card, Pay Pal & Afterpay payments only.

Age Restrictions:
Minimum age to access the Spa is 16 or limited treatments are offered to accompanied minors over the age of 13.
Please phone the Spa for further information.

Health Considerations:
If you are pregnant or have a medical condition or are feeling unwell please let us know when making the reservation as you may need clearance from your doctor.

Cancellation Policy:
We understand that plans change, so if you need to cancel your reservation please contact us at least 24 hours prior to your appointment time. After that time, a 50% cancellation fee will be charged. No Show appointments are charged at 100% of treatment fee. All Monday bookings require a 50% deposit.

For more information about our professional massage therapy in the Mooloolaba, Sunshine Coast area, please give our friendly staff a call